What happens after you place the order.
The hard part of an overseas order isn't the price or the lead time. It's the silence — not knowing whether the run started, whether the sample shipped, whether anyone looked at it before it went in the box. Here is every point at which you hear from us, and what you get.
Order confirmed
You get a written spec: materials, decoration method and placement, quantity, unit price, and the production window.
Pre-production sample
A physical sample in your client's colors and marks. Nothing goes to the line until you approve it or send it back with redlines.
Tooling, if the part is new
Mold drawings, then a first-off part from the finished tool for you to sign off.
Production starts
You get the confirmed start date and the scheduled completion date.
Production sample
A unit pulled off the running line, checked against the sample you already approved.
Pre-shipment inspection
Our own team inspects before anything is sealed. You get a QC report you can forward to your client without editing it.
Shipped
Tracking, and customs cleared at both ends on our FedEx / UPS / DHL contract rates.
Delivered
Door to door. If the dock is wrong or the date moves, you hear it from us first.
Updates come from a person, not a dashboard.
If something is wrong
Call or email your contact
877-514-0231. Send the item code, the quantity affected, and photos.
We reply within one business day
Someone who can actually do something about it, not a ticket number.
We go back to the line
We pull the QC record and the retained samples for that run and find out what happened.
We agree the fix with you
Rework, replacement, or credit — decided case by case with you, not applied from a table.
Nothing on this page is a legal term. Commercial terms live on your quote and your purchase order.